Contact Us

Contact Us

311 715 0075

Monday to Saturday - 8am - 6pm

Lahore Store

  • PO Box 54700 Model Town, Link Rd, Lahore
  • +92 311 715 0075

 

Send Us a Message

We are here to help you with any question.

    Frequently Asked Questions

    Product

    Choosing the right & best pet food depends on your pet's breed, age, health, and dietary needs.

    For Dogs, famous brands like Royal Canin, and Purina Pro Plan offer balanced nutrition formulas that made for specific life stages and health conditions. These brands prioritize high-quality proteins, essential vitamins, and minerals to support overall well-being.

    For Cats, brands such as Brit Care, Diamond Naturals and Whiskas provide specialized formulas addressing various health concerns. These brands are best cat food in Pakistan, and It's essential to consult with a veterinarian to determine the most suitable diet for your pet's physically and mentally requirements.

    The best food for dogs depends on their age, breed, and health needs, but high-quality dog food that is rich in protein, healthy fats, and essential vitamins is generally recommended.

    Best dog food brands like Royal Canin, Big Paw, Taste of the Wild and Diamond Naturals offer well-balanced formulas tailored to specific dog breeds and life stages.

    A good food should include meat as the primary ingredient, such as chicken or lamb, as well as whole grains, vegetables, and omega-3 fatty acids for a shiny coat. Always consult your vet for personalized recommendations based on your dog's unique needs.

    Here are some popular and reliable pet food brands available in Pakistan:
    1) Royal Canin
    2) Reflex
    3) Purina
    4) Brit Care
    5) Taste of the Wild
    6) Whiskas
    7) Big Paw
    8) Little Paw
    9) North Paw
    10) Homie
    11) Mr Pet
    12) Nourvet Natural
    13) Felix
    14) Champion
    15) Pawfect
    16) Mera
    17) Remu
    18) Dreamies
    19) Catisfactions
    20) Farmina

    If you want a detailed guide then go on Best Pet Food Brands in Pakistan! In this guide, we’ll explore the top pet food options and where to find them in Pakistan, helping you make the right choice.

     

    Orders

    If you still have any questions and would like to ask about it, send your query to petpawtner1@gmail.com.

    Cancelling an Order

    After placing an order at Petpawtner, you can contact us on WhatsApp at 0311-7150075 within two hours or before we dispatch your order at the end of the day.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same thing, Contact us on WhatsApp 0311-7150075

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    Refund & Returns

    Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund, recheck your bank account. If you’ve done all of this and you still have not received your refund yet, please contact us at 0311-7150075.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same thing, Contact us on Whatsapp 0311-7150075

    Shipping Returns

    To return your product, Contact us on Whatsapp 0311-7150075 You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    How to Order

    Placing an order on Pet Pawtner is fairly simple and pretty self explanatory, however, below are the detailed steps on how you can place an order online.
    1. Click on the product and go to the detail page of the product that you want to order.
    2. Click on Add To Cart button on the product detail page
      • Click on Keep Shopping if you want to add more product to your order by following the above steps
    3. Click on Proceed To Checkout.
    4. Add your personal details including your address for delivery of your order.
    5. Click on Continue To Payment.
    6. Select Payment Option (Cash On Delivery )
    7. Click on Place Order

    Order Cancellation

    Contact us on Whatsapp 0311-7150075 for any order cancelation.

    Payments